GDPR & WhatsApp Business Compliant

Privacy & Compliance Center

Your privacy rights and data protection are our priority. Access comprehensive policies, manage your preferences, and understand how we protect your information.

Privacy Policy Terms of Service WhatsApp Policy Data Controls Certifications

Privacy Policy

Last updated: September 9, 2025

GDPR Compliant

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Property addresses and ownership details
  • WhatsApp contact information (with consent)
  • Communication preferences and consent records

Property Information

  • Property details, maintenance records, and tenant information
  • Financial records related to property management
  • Service requests and communication history

Technical Information

  • Website usage data and analytics (anonymized)
  • Device information and browser preferences
  • IP addresses and location data (for service delivery)

How We Use Your Information

Service Delivery

  • Property management services
  • Maintenance coordination
  • Tenant relations management
  • Financial reporting and accounting

Communication

  • WhatsApp Business messaging (with consent)
  • Service updates and notifications
  • Emergency communications
  • Marketing communications (opt-in only)

Data Protection & Security

We implement industry-standard security measures to protect your personal information:

Encryption

End-to-end encryption for all communications and data storage

Access Control

Strict access controls and regular security audits

Data Backup

Regular backups with secure, encrypted storage

Your Rights Under GDPR

Right to Access

Request a copy of your personal data we hold

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Portability

Transfer your data to another service provider

Right to Object

Object to processing of your personal data

Right to Restrict

Limit how we process your personal data

Terms of Service

Last updated: September 9, 2025

Service Agreement

By engaging Wolverine Property Services Ltd (WPSL), you agree to the following terms and conditions:

  • WPSL will provide property management services as outlined in your service agreement
  • All communications will be conducted in accordance with our Privacy Policy and WhatsApp Business policies
  • Service fees are as agreed in your individual contract and are subject to our transparent pricing structure
  • Either party may terminate services with 30 days written notice

Client Responsibilities

Property Owners

  • Provide accurate property information
  • Maintain property insurance coverage
  • Respond to urgent matters promptly
  • Pay management fees as agreed

Tenants

  • Report maintenance issues promptly
  • Respect communication preferences
  • Comply with lease agreements
  • Provide accurate contact information

Limitation of Liability

WPSL's liability is limited to the extent permitted by law. We maintain professional indemnity insurance and will act with reasonable care and skill in all service delivery.

Important Notice

Emergency situations require immediate action. Contact emergency services for life-threatening situations before contacting WPSL.

WhatsApp Business Policy

Last updated: September 9, 2025

WhatsApp Business Verified

Consent & Opt-in Process

We only send WhatsApp messages to users who have explicitly opted in to receive communications from WPSL.

Opt-in Requirements

  • Clear consent checkbox on forms
  • Explicit agreement to WhatsApp communications
  • Confirmation of phone number accuracy
  • Understanding of message types and frequency

Message Types

  • Property maintenance updates
  • Service notifications and reminders
  • Emergency communications
  • Monthly property reports (optional)

Message Handling & Retention

End-to-End Encryption

All messages are encrypted and secure

24-Month Retention

Messages retained for service continuity

Automatic Deletion

Messages deleted after retention period

Easy Opt-out Process

You can opt-out of WhatsApp communications at any time using any of these methods:

1

Reply "STOP" to any WhatsApp message

2

Use the data controls section below

3

Contact our support team directly

Immediate Effect

Opt-out requests are processed immediately. You'll receive a confirmation message.

Data Controls & Preferences

Manage your privacy preferences and exercise your data rights

Privacy Preferences

Communication Preferences

Exercise Your Rights

Response Time

We respond to all data requests within 30 days as required by GDPR.

Compliance Certifications

Our commitment to regulatory compliance and industry standards

GDPR Compliant

Full compliance with General Data Protection Regulation requirements

Certified: September 2025

Valid until: September 2026

WhatsApp Business Verified

Official WhatsApp Business account with verified compliance status

Verified: September 2025

Account ID: WB-WPSL-2025

Property Management Certified

Accredited by leading property management industry associations

Certified: September 2025

License: PM-UK-2025-WPSL

Audit Trail & Documentation

Recent Updates

Privacy Policy Updated

September 9, 2025 - Enhanced data protection clauses

WhatsApp Policy Revised

September 1, 2025 - Updated retention periods

GDPR Compliance Review

August 15, 2025 - Annual compliance audit completed

Contact Information

Data Protection Officer

dpo@wpslhub.co.uk

+44 20 1234 5679

Registered Office

123 Property Lane

London, UK EC1A 1BB

Compliance Inquiries

compliance@wpslhub.co.uk

Response within 48 hours